Shipping & returns
The van Laack Online Store delivers within Germany and to Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal, Spain, Switzerland and United Kingdom.
All information regarding availability, shipping, and delivery of a product are anticipated and estimated values only. These values do not constitute binding or guaranteed shipping or delivery dates and times, except where these are expressly stated as binding as part of the shipping options for the relevant product. We will inform you in a separate email should any of the products ordered by you be found unavailable during order processing. You will be informed immediately of any delays in the delivery. A contract regarding unavailable goods shall be deemed void. We will deliver within 48 hours of order receipt/payment.
We reserve the right not to deliver where ordered goods are unavailable. We will inform you of that circumstance immediately and will refund any payments received immediately.
1. Delivery Times
Orders placed before 11 a.m. are usually shipped the same day.
In case of advance payment, we ship out the order as soon as we receive payment in full. Should we not receive payment within 14 days, we will cancel the order.
Germany: Delivery time is 1 - 3 business days.
Europe: Delivery time is 3 - 6 business days.
International: Delivery time is 6 - 10 business days, which may vary depending on the relevant customs office.
For products made to customer specifications, the delivery time is at least 14 working days.
2.Prices and shipping costs
Prices and shipping costs comply with the choosen shipping address respectively country of delivery. After entering the shipping address, you’ll see the valid prices and shipping costs in your shopping cart and in your order overview.
The indicated prices are final prices in Euro including German VAT. Additionally we charge the below-mentioned shipping costs.
For customers from Switzerland apply following provisions:
Customers from Switzerland do not have to pay German VAT. After entering the shipping address the VAT will be automatically deducted. Please note, that arising duties, fees or import sales taxes (in accordance with the provisions of respective countries) must be taken over by yourself. *Please also note that you will see all prices in our shop excluding German VAT. It is also recalled on every article detail side.
Shipping costs depending on desired mode of dispatch:
GLS or DHL: Shipping costs are standardized for the customer in the amount of 4,90 €.
Belgium, Denmark, Luxembourg, Netherlands, Austria
GLS: Shipping costs are standardized for the customer in the amount of 8,90 €.
France, Great Britain, Italy, Spain
DHL: Shipping costs are standardized for the customer in the amount of 11,90 €.
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Czech Republic, Cyprus
DHL: Shipping costs are standardized for the customer in the amount of 14,90 €.
GLS or DHL-INT: Shipping costs are standardized for the customer in the amount of 24,90 €.
In case of international delivery may apply further taxes (e.g. intra-community acquisition) and/or duties (e.g. customs), which are payable by the customer. Further advices about duties, taxes and fees are available on www.ezv.admin.ch/zollinfo_privat/04363/04364/index.html .
3.Return or replacement of items from foreign countries
If you are not completely satisfied with your order, please send the unused item/s in their original condition back within 14 days after receiving them. As soon as we have received the items, we will reimburse you for the article or, if desired, replace it with another article in a different size or color.
The shipping costs will only be refunded, if the cancellation period of 14 days is met or the article is defective and the product price is completely refunded. Please mail the package from the post office nearest to you and send the receipt showing the actual shipping costs to the following email address: [email protected]
4. Return address for returns
van Laack GmbH
Onlineshop Returns department
Hennes - Weisweiler - Allee 25
Please take notice: Until the article has been delivered to us, the customer has full responsibility for it. We recommend to use a delivery service or shipping company that insures the value of the merchandise.
Shipping costs must initially be paid by the customer.
Please allow up to 14 working days for the package to be delivered to us, if you are not using an express service.