van Laack Onlineshop Customer Service

 

In the following we have listed all the important information for ordering from the van Laack online shop. Our service team is available for additional questions or helpful suggestions.You can reach us by telephone from Monday till Friday from 9 a. m. to 5 p. m. by calling +49 2161 357 357

*You can also reach us by e-mail. Please use our contact form. Unfortunately we can’t
process any orders from either of these sources of contact.

*(Full rate of the German fixed network. Mobile and foreign rates may vary.)

 

van Laack Online Shop - Help

 

If you have any questions that are not answered here, you can reach us by telephone from Monday till Friday from 9am. to 5pm. by calling +49 2161 357 357* or by e-mail under the address [email protected] Please understand that we can’t process any orders from either of these sources of contact. You can also use the contact form to contact us.

 

*The calling rates from the German fixed network or mobile networks may vary depending on the provider.

 

How and when can I order in the van Laack online shop?

You can order around the clock from the online shop. Please order online using our online orderi form. You can reach the order form by placing any item in the shopping cart. You can conplete your purchase under the menu item “shopping cart” by clicking “continue to checkout”. Unfortunately, we can’t process orders sent by e-mail, letter, telephone or fax.

 

How do I measure my sleeve length for a shirt correctly?

van Laack offers two basic sleeve lengths, one version with 65 cm (25.5 inches) and one long version with 68 cm (27 inches).

 

The initial point for the overall length of the sleeve is the middle section of the back of the neck hole to the edge of the shirt cuff. The three bodies: regular, tailor fit and slim fit vary in the shoulder width, which is why it comes to differences in sleeve length when you measure from the input seam of the sleeve. To create more transparency for the consumer, a standardized specification, 65 for normal sleeve length and 68 for extra long, is printed on the label.

 

Where can I see if a product is available?

In the product view we only display items, colors and sizes that are available.

 

Can a product that is out of stock be ordered again?

No. As soon as an article is in stock again, it will be shown as available in the online shop.

 

Is there a minimal order value?

No. There is no minimal order value.

 

Can orders also be sent as gifts?

Yes. Orders can be sent as gifts. You can enter a different shipping address when you order. The delivery slip is attached to the delivery and the bill is sent to the billing address by e-mail. By the way, van Laack delivers every shipment from the online shop in a gift-wrap.

 

Where can I find out if my order was successful?

If your order was completed successfully, you will automatically receive a confirmation by e-mail. As soon as we ship your, you will also receive an e-mail. Your credit card will be charged as soon as the order is shipped.

 

Can I change or cancel my order?

Changes in size, color, or quantity can’t be made in the order form after the order has been placed, so please double-check your specifications before you complete your purchase. Of course as a customer you always have the right of withdrawal.

 

From which countries can you place an order and to which countries do we deliver?

At the moment you can place an order and have it delivered to Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal, Switzerland and Spain.

 

Can I name a delivery address that is different from my billing address?

Yes. You can specify a billing address and an additional delivery address in Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Portugal, Switzerland and Spain. So your order can be delivered to your workplace or vacation resort or another recipient.

 

With which courier will my order be shipped?

All items are shipped via DHL and GLS.

 

Can I track my order?

Yes. In the e-mail that confirms the shipment there is a link that enables you to track your order. Of course you can also ask about your order by telephone from Monday till Friday from 9 a. m. to 5 p. m. by calling +49 2161 357 357* or by e-mail under the address [email protected] Please understand that we can’t process any orders from either of these sources of contact. You can also use the contact form to contact us.

 

*The calling rates from the German fixed network or mobile networks may vary depending
on the provider.

 

Which payment options do you offer in the van Laack online store?

We offer many different payment options, e. g. billing, prepayment, credit card, PayPal or sofortüberweisung.de.

 

Which credit card types are accepted in the onlinestore?

We accept VisaTM, MastercardTM and American ExpressTM .

 

Where is the security code on my credit card?

The 3-digit security code is located on the back side of VisaTM and MastercardTM cards. The 4-digit code on the American Express cards can be found on the front side.

 

When will my credit card be charged?

Your credit card will be charged as soon as the product is shipped.

 

Are my payment and all other transactions safe?

Yes. A secure SSL-encryption is used in the online store. All data is encrypted when transmitted and therefor can’t be read by a third party.

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